Roastin’ Records maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The shipping costs of returning the products will not be refunded. It is not possible to change your order once it has been submitted. This includes removing an item, changing the delivery address or payment method. All deliveries within South Africa are made via Fastway from our shop in Cape Town. Your order will be sent within 3 working days of payment.
The normal delivery time from leaving the shop is:
3-4 working days within South Africa
1-2 months for outside of South Africa
Every possible method of ensuring delivery will be attempted but if delivery is not possible, the package will be returned to us.
Please note that it is not possible to make a delivery to a PO Box.
We ship all over the world and shipping cost depends on your delivery address and your purchase amount.
Find your shipping zone below and your order quantity to check costs of shipping.
- In-store pick-up: Free
- Shipped within South Africa (via FastWay): R99 for every 10 LPs shipped together (double LPs count as 2)
- Outside of SA (via SA Post Office): R350 for every 5 LPs shipped together (double LPs count as 2)
If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us immediately and include as many details as possible including your order number, purchase date and clear pictures if there is something wrong with one of the products.
If the item is to be returned, please make sure you include your order number, purchase date, name and contact number with the package.
All products must be returned in their original packaging with all enclosed documentation and with the unbroken packaging to qualify for a refund.
Any shipping costs of returning the items will not be refunded.
The goods are your responsibility until they reach us.
Please ensure you pack the items to be returned safely to prevent any damage to the products or boxes.
We will process any refunds within 3 working days of receiving the returned goods.
All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.
If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to complete your order only. If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case our delivery service needs to contact you regarding the delivery.
We use third-party web beacons (Google Analytics) from Google to help analyse where visitors go and what they do while visiting our website.
If we make significant changes to this policy, we will notify you here and by a notice on the website in general.
- To identify you
- To customize our site for you
- To help improve navigation
Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.
We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.
Roastin’ Records strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Roastin’ Records, nor any employee or representative of Roastin’ Records will be liable for damages arising from the use of this website or the products sold here.
Any dispute arising between a customer and Roastin’ Records will be settled in accordance with South African Law.